De var trevliga!?

Läs denna kopia av min chat med dem när jag hade problem att "redeema" min kod till "The Saboteur" på Origin. Jag passade även på att fråga om "Mass Effect", som jag inte kunde lägga till i mitt spelbibliotek tidigare.

Abhishek: Thanks for contacting EA Help! My name is Abhishek how may I help you?

you: I have a problem redeeming the CD-key to: "The Saboteur" I bought about a year ago.

Abhishek: Okay. I'll do my best to fix this for you.

you: Last night I removed the plastic casing and tried to redeem the code in Origin, the only message I got was: "General error". The product is originally from 2009, so perhaps there is some issue about that?

Abhishek: I apologize for the inconvenience caused. I'll do my best to address your concern. I'll do my best to figure it out for you.

you: Thanks.

Abhishek: Walter, may I have your game code please?

you: Yes, just a sec. Here it is: (hemlig kod)

Abhishek: Thanks. Would you mind holding for a couple of minutes while I fetch the relevant information?

you: No problem, take your time.

30 sekunder senare:

Abhishek: I'm still looking into your issue. Thanks for your patience. Walter may I have your EA email address.

you: Yes, it is: (hemlig e-mailadress)

Abhishek: May I please put your chat on hold for a minute to make the necessary changes?

you: Yes, no problem.

Abhishek: Thank you for waiting. I appreciate your patience.

22 sekunder senare:

Abhishek: I have added game on your Origin , please re login in Origin and check your library.

you: OK, I am going to check now. In the meantime, another question. I have "Mass Effect 1" on DVD-disc. I have played it before, but it is the same with this code as with The Saboteur. I cannot add it on Origin. Do I need to buy a new game to be able to add it on Origin?

Abhishek: No. Please provide me your Game code of Mass Effect.

you: Yes, "The Saboteur" is in my library now. Thank you kindly.

Abhishek: Great. It was my pleasure to help you today.

you: Here is the code for "Mass Effect": (hemlig kod)

2 minuter senare:

Abhishek: You should need to create classic pogo name for Mass Effect because Mass Effect is old game. Please follow these steps :

1- Create an account in www.pogo.com

2- Login into www.profile.ea.com using the EA email id and password.

3- Scroll down the page, click on " Add Persona".

4- Select option "existing EA classic screen name". It will open a login window.

5- Login using pogo screen name and password.

6- Click on " Add Persona".

7- Now pogo screen name should appear under "Select a default persona" heading.

8- Double click on the pogo screen name.

you: What is a "pogo"-name, a short description please?

Abhishek: This is helps us to add old game on Origin.

you: OK, do I need to do this first and then contact you again? Is it OK if my pogo-name is the same as my Origin-name, or will there be any confusion; I just want to check so that I do everything right.

Abhishek: No just do it now and then tell me. No this is different as Origin -name.

you: OK, thanks. I will do it now...

Abhishek: Okay. When you done this let me know.

you: OK. Pogo-registration done, now to add the "persona" you wrote.

Abhishek: OKay.

you: Done...

you: My EA Classic Screen name is: (hemligt namn)

Abhishek: Great work. May I please put your chat on hold for a minute to make the necessary changes?

you: Yes, thanks. I just added "Mass Effect 2" in my library while I waited. Great that it worked, less job for you.

Abhishek: Great. I have added Mass Effect on your account so please re login in Origin and check your game list.

you: OK, will check now.

Abhishek: Yes please.

you: The game is there. Thanks for the support Abhishek.

Abhishek: Great. It was my pleasure to help you today. Thank you for contacting EA. Is there anything else I can help you with today?

you: Yes, tell DICE and your bosses we want Battlefield 4 to be better than BF3, alright?

Abhishek: Haha, sure. We are available 24 by 7 to help our customers with any issue they face with our games. Good bye and take care Walter.

you: Detsamma... (use Google-translate if you don't speak swedish).

Inget svar...

Första gången jag kontaktade EA fick jag trevligt bemötande, det trodde jag aldrig. Nu har jag i varje fall alla mina gamla spel på Origin.